HELP & SUPPORT KNOWLEDGE BASE

Frequently Asked Questions

Comprehensive answers to operational, technical, data security, and financial queries about Parthnex School ERP.

1. General Platform & Onboarding

What is Parthnex School ERP? +

Parthnex is an enterprise-grade school management platform offering dedicated PostgreSQL database schemas, multi-tenant security isolation, automated fee ledgers, biometric attendance integration, real-time bus telemetry, and parent/teacher mobile portals.

How long does it take to migrate an existing school database to Parthnex? +

Onboarding typically takes 48 to 72 hours. Our solutions engineering team assists with bulk CSV/Excel data cleaning, student record mapping, fee ledger structure configuration, and initial staff training.

Can Parthnex support multi-campus school chains under one management dashboard? +

Yes. Super-administrators can switch between multiple branch campuses from a single master console, while keeping branch ledgers and student rosters isolated.

2. Data Security, Privacy & Database Isolation

How does Parthnex guarantee student data isolation across different schools? +

Each school operates inside a dedicated PostgreSQL schema protected by Row-Level Security (RLS) policies. Database queries are scoped strictly to the current tenant ID, preventing any cross-tenant data access.

Where are our school database backups stored? +

Automated database snapshots are encrypted at rest (AES-256) and backed up nightly across geographically redundant cloud data centers with point-in-time recovery SLAs.

Is Parthnex compliant with children's privacy regulations? +

Yes. Parthnex complies with the Digital Personal Data Protection (DPDP) Act 2023 and COPPA standards. Student personal data is never sold, rented, or shared with third-party ad brokers.

3. Fee Management & Payment Gateways

Which payment gateways are supported for online fee collection? +

Parthnex integrates directly with Razorpay, Stripe, PayU, and UPI gateways. Online fee payments instantly generate automated R2 tax-compliant digital receipts sent via SMS and WhatsApp.

Can we configure installment schedules and late payment penalties? +

Yes. Fee structures support class-wise monthly, quarterly, or annual term schedules with automated grace period triggers and custom daily/flat penalty calculations.

4. Attendance & Transport Telemetry

Does Parthnex integrate with biometric machines and RFID card readers? +

Yes. Our attendance gateway syncs real-time logs from Essl, ZKTeco, and RFID bus gates via REST APIs or TCP socket daemons.

How does live bus tracking work for parents? +

School buses transmit live GPS coordinates to the Parthnex telemetry backend. Parents track their assigned bus route in real time on the Parent Mobile Portal with geofenced arrival alerts.